Holiday Home Changeover Cornwall

Holiday Management in Cornwall

Hotel standards of cleanliness and comfort

You can trust us to look after your self-catering holiday let and guests with uncompromising care, all year round. From pristine cleaning and seamless changeovers to winter maintenance, our complete, personalised property management service takes all the hassle out of holiday letting.

Our discerning guests demand flawless service – and we're experts at delivering it. Time away from everyday stresses is precious, so we take care of every last detail – ensuring the only thing that lingers in your guests' thoughts are blissful memories of an idyllic beach break.

Where we property manage

We currently provide our property management service in the following areas of Cornwall:

• Carbis Bay and St Ives
• Portreath, Porthtowan and St. Agnes
• Newquay, Porth, Fistral, Crantock and Holywell Bay
• Watergate Bay and Mawgan Porth
• Rock and Polzeath
• Bude and Whitsand Bay
• Falmouth

What makes our service so sought after?

Approachable, efficient and experienced, we bring 12 years of unparalleled beach knowhow to every one of our self-catering retreats. From the housekeepers to the maintenance staff, every member of our Cornwall property management team has been hand-picked and trained by us for a service you can trust.

With our 24/7 emergency contact number, we're always only a phone call away. Not only do we make sure your holiday let gleams, we also carry out a thorough double-check before guests arrive – guaranteeing absolute peace of mind. Our team creates tailor-made house books for each retreat, brimming with insider knowledge.

Super-smooth changeovers

To achieve that 'first-ever guest' feel when
a visitor walks through the door, we:

• Never use agencies or outsource our
  changeovers and cleaning.
• Recruit, employ and train every one of our
  housekeeping staff, allowing us to uphold our
  rigorous standards.
• Assign your place a dedicated housekeeping team
  and property supervisor, who'll get to know every
  nook of your holiday let.
• Provide mid-stay cleans for longer breaks and
  deep-cleans over the winter months.
• Always ask our property supervisors to carry
  out a thorough post-changeover, pre-arrival
  check of your place.
• So you can relax in the knowledge that the key will
  be in the safe, the doors locked, the heating set, the
  towels fluffy and the welcome pack waiting.

Safety first

Guest safety is at the heart of our service. We'll carry out regular checks on smoke alarms, co2 alarms and fire extinguishers – ensuring everything is in excellent working order. No guests for a week? No problem. We'll conduct weekly checks of your retreat when it's vacant (often required by your insurer) – guaranteeing your place is spotless, safe and secure all year round.

We'll make sure you're up to date with current legislation for holiday lets, including:

• Fire safety and risk assessments.

• Annual PAT testing.

• EICR certificates every five years.

• Gas safety certificates where relevant.

Relax. With Beach Retreats, your haven by the
coast is in good hands.

Maintenance

Electricians, plumbers, TV engineers, locksmiths: a trusted network of skilled tradespeople supports our in-house maintenance team. Whether it's a hairdryer that won't work or a broken door, we're quick and efficient at replacements and repairs. Ensuring minimal disruption to your guests during their holiday, our team always acts discretely. Even outside of peak periods, we're proactive at maintaining your property inside and out, from decorating and carpet cleaning to power washing and landscape gardening.

We're also on hand to arrange ad-hoc services for you: think tree pruning, window cleaning, hot tub servicing. Keen to install new features or carry out interiors improvements? Leaf through our little black book of local tradespeople to get the job done right.

Our five steps to customer satisfaction

1. Before your guests arrive, we'll contact them to
make sure they have everything they need to get their
holiday off to a smooth start – from easy-to-follow
directions to where to collect the keys.

2. As well as ensuring an immaculate space greets
your guests, we'll provide them with a welcome pack
and bespoke house book – packed with inspiring insider
secrets about your sanctuary and its nearest beach.

3. The morning after they've settled in, we'll check to
see if everything's up to scratch – setting the tone for
a relaxing and revitalising retreat.

4. If any issues should arise during their stay, we're
only a phone call away. From broadband glitches
to broken appliances, our 24/7 emergency contact
number means we can swiftly and efficiently solve
any problems.

5. Finally, following their stay, we'll ask for feedback
on property cleanliness, condition and services, so
we can keep meeting – and exceeding – guests'
expectations, time and time again.

To find out more about our property services, get in touch here.

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Source: https://www.beachretreats.co.uk/owners/holiday-cottage-management-cornwall

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